Refund & Cancellation Policy

This policy explains when purchases can be cancelled or refunded. Because gold and silver are priced live and bought instantly, special rules apply.

1. Digital gold & silver purchases

A digital gold or silver purchase is executed instantly at the live market price and cannot be cancelled or refunded once completed, as the metal is bought on your behalf at that moment. If you wish to convert holdings back to money, use the Sell feature at the prevailing market price.

2. Failed or duplicate payments

If money is deducted but no gold/silver is credited (for example, a failed or duplicate transaction), the amount is automatically refunded to the source account, typically within 5–7 business days, in line with Razorpay's settlement timelines.

3. AutoPay

You can pause or cancel AutoPay anytime; this stops future debits. Debits already executed follow the digital-purchase rule above.

4. Physical coin orders

A coin order may be cancelled before it is dispatched. Once dispatched, it cannot be cancelled. If you cancel an eligible order, any amount paid by direct payment is refunded within 7 business days, or vault grams are returned to your balance. Making charges already incurred are not refundable.

5. How to request

Raise refund or cancellation requests via support@dhathu.in or the in-app Help section. Unresolved issues can be escalated through our Grievance Redressal process.