Grievance Redressal

We take complaints seriously and follow a clear, time-bound escalation process in line with applicable Indian law (including the Consumer Protection (E-Commerce) Rules, 2020, the IT Act, and the DPDP Act, 2023).

Level 1 — Customer Support

Reach us at support@dhathu.in or through the in-app Help section. We aim to acknowledge within 48 hours and resolve within 7 business days.

Level 2 — Grievance Officer

If unresolved, escalate to our Grievance Officer:

• Name: Mr. A. Sharma
• Email: grievance@dhathu.in
• Phone: +91-98765-43210
• Address: 4th Floor, Prestige Tech Park, Outer Ring Road, Bengaluru, Karnataka 560103
• Acknowledgement within 48 hours; resolution targeted within 7 business days, as required by law.

Escalation

For payment-related disputes you may also approach the relevant partner's grievance channel (e.g., Razorpay) or the applicable ombudsman/consumer forum if your complaint remains unresolved within the statutory timeline.